About Us

ITFAQ Systems and Software Trading is a globally operating IT system integrator originating from France and Canada with over fifteen years of experience in IT infrastructure and datacenters, IT consultancy and software development. With our presence in United Arab Emirates in the past four years, we have established ourselves as an innovative IT integrator in the Middle East.We are partners with the main vendors in the market such as CISCO, Dell EMC, HP, Lenovo, Microsoft and VMware. We can be your trusted partner for value driven solutions in IT Systems and Software.

Together with our teams in France and Canada we provide high-end solutions including in-house software development. We offer top-level support and maintenance with leading IT consultants. Our experts put in place advanced techniques such as Blockchain technology and deliver professional services in IT consultancy. Our consulting team is dedicated to strategic IT and operational consultancy with a strong focus on security, including IT audits and penetration tests.

We design, build and maintain IT infrastructure and datacenter solutions. Our highly skilled IT Support and Maintenance team with expertise in ELV and structured cabling are always ready and willing to assist so that you no longer have to worry about these technical aspects when you work with us.

We have an in-house software development team that brought several innovative automation solutions to the market. We optimize your operational processes by combining proven technologies with new possibilities that come with the latest developments such as augmented reality and artificial intelligence. We have developed frameworks for CRM (Customer Relationship Management), HR, Accounting for e-Commerce, Points of Sale, Enterprise Resource Planning and Content Management Systems.

Being partnered with main vendors of the market allows us to provide optimal end to end solutions that will meet all our customers’ requirements and expectations.

With our extensive team and 15 years of industrial experience, ITFAQ’s main focus is on building long-term relationships, working diligently to fully understand our customers’ business and better anticipate their current and future needs.

Vision

Our goal is to provide the highest level of service and to keep the customer’s satisfaction as our spirit, to be innovative and to provide the latest tech solutions in the market by being on top of the newest developments in information technology.

What drives us, is to compose the solutions that make your business run even better. We are always looking for innovative ways to use added value technology and provide the optimal mix of functionality to our customers.

Flexibility

We deliver exactly what you need and when you need it. We provide solutions from alternate providers to develop a customization that fulfils your individual requirements completely. Thanks to our expertise in many areas and our multicultural background we look at assignments from different angles and deliver tailor made solutions.

Reliability

In today’s highly competitive market it is hard to find a trustworthy company that delivers on time and sticks to its commitments. We are the professional IT company that you can rely on 24-7. We respect agreed time frames and you can count on professional support for our Software and managed IT Systems.

Accountability

We guarantee that our services provided are of the highest level and feel proud to be accountable for safeguarding IT assets of our esteemed customers. Our certified and highly qualified staff is at your service to make sure deliverables are as agreed, on time and comply with international standards.

 

our team

Our team is highly qualified with over fifteen years of experience in IT, System integration and Software Development. ITFAQ is led by Nadine Carola (CEO), together with Olivier Vesic (VP - Operations) and Luc Ladouceur (VP - Marketing and Product Development) they empower the teams and expert staff, the driving forces behind ITFAQ, to be one of the most competitive IT Companies.

 

Our Achievements

 

We have served over one hundred clients who have trusted their projects in our hands and fully giving us the responsibility to deliver reliable systems and software that meet the latest industry standards. Our main achievement is the trust and confidence we gain from our customers when we have successfully completed a project. Every time, what matters the most is our client’s satisfaction.

For a well-known hotel group, we integrated a full Menu Plus solution enhancing their customer experience for their forty restaurants and iconic hotel. This full point of sale implementation of Menu Plus is a turn key ordering system, enabling guests or restaurant visitors to place their order using their own smartphone or a distributed tablet, enhancing user experience while streamlining the restaurants operations.

For an established insurance company, we were trusted with the implementation of Dell EMC Hyper-Converged Infrastructure Appliances, the design resulted in a new robust, high performing IT infrastructure with built in flexibility and scalability.

Amongst our clients is a respected bank for whom we installed a full implementation of a DR site to meet their high availability requirements and secure all time system access on site, in case the primary datacentre were to fail.