IT Support and Maintentance

 

Support and Maintentance

Our challenge is to provide you with 24x7 IT-support and preventive maintenance to maximize the outcomes of your investments in IT infrastructure and equipment, so you can focus on your core business.

Our technical team in Dubai is available to assist in the implementation, monitoring and maintenance of your IT hardware and always stand by for urgent requests and on-site support were needed.

Our team of highly skilled and experienced engineers serve the support at over 1000 sites across UAE. We provide Ticket based contracts and Annual Maintenance Contracts (AMC) with SLA up to 3 hours. To prevent system downtime, we have critical hardware, server components and spare parts in stock from HP, Dell EMC, CISCO, LENOVO and IBM.

Ticket based

With our ticket based Direct User Helpdesk your employees have access to remote IT support for General IT support and Computer Troubleshooting. We can help you with your IT inventories to have your IT infrastructure mapped to adequately solve minor problems and recognise structural improvement opportunities based on traceable tickets.

Annual Maintenance Contract

The AMC for IT support and maintenance is our managed solution for your IT infrastructure and datacentre, including a unique call number, 24-7 monitoring and an Off-Site Backup. Our team is available for On-Site support to provide scheduled vendor maintenance. We have the expertise to implement and secure your work processes no matter if you work with CITRIX, NetApp or Microsoft based Private- or Hybrid Cloud environments.

ITFAQ understands your needs in maintaining your datacentre and IT infrastructure in top shape to face new business challenges with the confidence that your systems are ready for the future.